What strategies can a business follow to future-proof its phone system?


With the imminent PSTN Switch Off looming ever closer, it has never been more crucial that businesses are able to get with the times and future-proof their phone systems. 

In 2025, the landline will cease to operate – but that’s nothing to worry about. 

As we enter a more digitised age, communication has never been more efficient and, crucially, more cost effective, which is an incredibly attractive prospect for business owners. 

In this guide, we will explore some of the best strategies companies can engage with to guarantee a truly efficient telephony system.

Accessibility for your remote teams

Post-pandemic, hybrid and remote working has become increasingly commonplace – and is undeniably here to stay – which is why it is essential that remote workers are able to access the company’s telephony system. 

But this simply is not possible with a traditional landline.

The solution? Invest in a VoIP system – not only are they incredibly cost effective, due to the fact that you do not need the expensive infrastructure that comes with more traditional modes of communication, but they allow you to concentrate your phone system digitally through the Cloud, so that it can be accessed and used by employees anywhere (and on any device), making it the perfect solution for companies with many remote workers. 

In other words, a VoIP system is an effective way to guarantee that your phone system is future ready before the PSTN is switched off.

Simplify your conference calls

Whilst it is still possible to take part in conference calls using a traditional business landline telephony system in 2023, this will not be possible in 2025 when the PSTN ceases to exist.

Similarly, when hosting multiple callers on a landline, you will have to pay for an additional service, which is something completely naïve to a VoIP system, coming in at no additional cost. 

Streamline your client interaction

Today’s global economy results in businesses being located anywhere in the world, meaning that meetings often require long distance travel – which is not just inefficient, but can be highly costly. 

Traditional phone systems such as landlines simply cannot accommodate this, but a VoIP system can. 

With such a system, you can video-call your clients wherever they are in the world, at any time, without the need to travel a long distance for a face-to-face interaction, or deal with a frustrating, sluggish, and hard to understand phone line which simply does not provide the level of personal interaction (and customer satisfaction) a VoIP system so effortlessly does.

The bottom line

Whilst we recognise that any recommendation that requires a wholesale shift in how a company operates can be difficult to accept (and indeed appear risky), the inescapable conclusion is that businesses need to get with the times and embrace the new methods of telephony if they wish to succeed.

With the similarly inevitable reality of the PSTN Switch Off in 2025, now has never been a better time for companies to implement an easy to install, purely digital communications system that will not only drastically improve customer satisfaction, but improve the overall efficiency of business operations, and massively reduce costs.

Heather Jones
Heather Jones
Heather Jones is the Social Good reporter at Businessner, covering online stories about digital activism, climate justice, accessibility, and more. Outside Businessner, Heather is an avid film watcher, bread maker, concert goer, and California enthusiast. You can catch her writing from the comfort of her southern porch with a cup of Earl Grey tea.